For orders placed on Monday to Friday (excluding public holidays), orders are dispatched within 24 hours of order receipt and delivery is usually within 1-2 days thereafter
Returns & Exchanges
- To make arrangements for a return, email Sales@chelseabeautique.co.ke with your details and you will be given procedure details.
- You must retain all original packaging, including outer packaging, and return to:
For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. Your return and exchange will be processed promptly and will be shipped. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding bank holidays. An email will be sent to confirm receipt and processing of your return or exchange request. If the items received are damaged, please refer to "Damaged Items".
Please note: Only products purchased on chelseabeautique.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at +254 (0)20 516 0304 or via email at firstname.lastname@example.org
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier +254 (0)20 516 0304 or via email at email@example.com
Due to the swift turnaround of order to delivery, orders may have been dispatched to you. You will be advised by customer services if your items have been dispatched. If your items have been dispatched you will be required to return the items, unused, unopened in their original packaging to :
CHELSEA BEAUTIQUE KENYA, Garden City Mall Thika Rd. exit 7, Nairobi, Kenya
A full refund will be processed and credited to the card used for payment.