FREE DELIVERY TO KENYA ON ALL ORDERS

Delivery Charges

For orders placed on Monday to Friday (excluding public holidays), orders are dispatched within 24 hours of order receipt and delivery is usually within 1-2 days thereafter 


Returns & Exchanges


If for any reason you are not happy with your purchase on chelseabeautique.com, you may return the unused purchase to us for a refund or exchange within 14 days from delivery. You are responsible for checking that goods are correct when you receive them without opening them or removing the envelope. We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. Please notify us of your intention to return your purchase by completing the online form, stating your reason for return from the dropdown menu.

  • To make arrangements for a return, email Sales@chelseabeautique.co.ke with your details and you will be given procedure details.
  • You must retain all original packaging, including outer packaging, and return to:
CHELSEA BEAUTIQUE KENYA, Garden City Mall Thika Rd. exit 7, Nairobi, Kenya

For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. Your return and exchange will be processed promptly and will be shipped. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding bank holidays. An email will be sent to confirm receipt and processing of your return or exchange request. If the items received are damaged, please refer to "Damaged Items".

Please note: Only products purchased on chelseabeautique.com may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at +254 (0)20 516 0304 or via email at sales@chelseabeautique.co.ke

 

Damaged Items

When your order arrives, please inspect the parcel for any damage that may have occurred during shipment. If damage occurred to the item(s) in your shipment, please contact us immediately at +254 (0)20 516 0304

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier +254 (0)20 516 0304 or via email at sales@chelseabeautique.co.ke

 

Cancellations

You can cancel an order up to 3 days after placing the order online. To cancel, call customer services on +254 (0)20 516 0304
or email sales@chelseabeautique.co.ke 
Due to the swift turnaround of order to delivery, orders may have been dispatched to you. You will be advised by customer services if your items have been dispatched. If your items have been dispatched you will be required to return the items, unused, unopened in their original packaging to :

CHELSEA BEAUTIQUE KENYA, Garden City Mall Thika Rd. exit 7, Nairobi, Kenya
A full refund will be processed and credited to the card used for payment.

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